Introduction
Certified Adventure (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (the “Website”) and our online booking services.
Information We Collect
We collect information from you in a variety of ways when you use the Website, including:
- Information you provide directly: This includes information you enter when you book a tour, such as your name, email address, phone number, and any special requests.
- Payment information: If you book a tour online, we use Stripe, a secure third-party payment processor, to handle your payment information. We do not store your credit card details ourselves.
- Device information: We may collect information about your device, such as your IP address, browser type, and operating system. This information helps us understand how you use the Website and improve your experience.
- Usage information: We may collect information about your activity on the Website, such as the pages you visit and the tours you browse. This information helps us personalize your experience and offer you relevant recommendations.
How We Use Your Information
We use your information to:
- Process your online bookings and reservations.
- Provide you with customer service and support.
- Send you important information about your reservations, including confirmations and updates.
- Send you marketing communications, such as newsletters and promotions, with your consent. (You can opt-out at any time)
- Personalize your experience on the Website.
- Improve the Website and our services.
Information Sharing and Disclosure
We will not sell or rent your personal information to third parties. We may share your information with the following entities:
- Stripe: To process your online payments.
- Third-party service providers who help us operate the Website and provide our services, such as marketing automation platforms. These service providers are contractually obligated to keep your information confidential.
- Law enforcement or other government agencies, if required by law.
Your Choices
You can control how your information is used by Certified Adventure:
- Marketing communications: You can opt-out of receiving marketing communications from us by clicking the “unsubscribe” link in any email you receive from us.
- Cookies: Most web browsers allow you to control cookies through their settings. You can block cookies altogether, or you can choose to be notified before a cookie is set. Disabling cookies may limit your use of certain features of the Website.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on the Website. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Phone: +971 55 974 4777
